What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments place is evolving immediately, with the arrival of new gamers other than banking companies and economic companies establishments. These rivals are disrupting the position quo and taking payments from the resources transfer and remittances realm to innovative principles like obtain now shell out later (BNPL) and open payments.

With shopper expectations owning increased, people count on the “art of the possible” from their payments providers—and classic gamers will need to rethink their method to retain their posture and consumer loyalty lest they turn out to be irrelevant. All stakeholders inside of the payments ecosystem want to align with the broader themes emerging now and in the around long term.

We reside in a entire world of synthetic intelligence (AI), equipment mastering (ML), and cloud, a environment of “payments as an knowledge (PaaX).” 

The crucial payment themes of the future—cryptocurrency, central lender digital currency (CBDC), money inclusion, and embedded finance—represent levels of the coming evolution of payments that your lender desires to be ready for.

Based mostly on its present-day relevance and escalating adoption, the beginning point of payments’ foreseeable future is cryptocurrency—any sort of forex that exists digitally or virtually and takes advantage of cryptography to protected transactions.

The rise of cryptocurrencies is fraught with challenges these kinds of as uncertain regulatory status, lack of recognition, security, scalability, and misuse of digital currency. Crypto’s worries and a need to have for controlled alternate options simply call for an evolution of CBDC, a period we outline as “payments as a lifestyle (PaaL).” 

Financial institutions will issue CBDC as lawful tender, just as funds is nowadays. But contrary to financial institution deposits, CBDC would signify a declare on the central lender.

The recent state of financial infrastructure will travel determination of the pace and the extent of adoption of CBDC. Main concerns about CBDC include things like privateness in unique transactions, retail CBDC (customer accounts) as a new operate of central banks, use of a CBDC offline, and cybersecurity pitfalls.

In the medium-phrase future, enabled by CBDC, money inclusion will engage in the largest function in creating payments the mainstay of economies about the globe. Money inclusion refers to together with the unbanked segments in the economical ecosystem. Essential barriers to fiscal inclusion include things like economic literacy, lack of non-public-sector willingness and capacity to engage, absence of obtain to smartphones, and unsatisfactory anti-funds laundering controls.

Financial inclusion in switch will assist embedded finance—the long term of banking—with the financial institution going to prospects at their place of need and not the other way all around, a period we define as “invisible payments.” 

Embedded finance is the integration of monetary services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures without having the require to redirect them to classic economical establishments. The embedded finance possibility for banks involves fast acquisition of consumers and deposits, cost-profits growth as a result of partnership agreements, and reduction of client acquisition and unit-processing expenditures.

Technological know-how will be crucial to propelling banking companies into the new realm, wherever payments no extended will be proprietary but will be democratized as a support. For your bank to stay appropriate and to upcoming-evidence your payments organization, your lender demands to: 

  • Glimpse at your technological know-how. Financial institutions will have to start off planning for the impression these new payment cars will have on onboarding, safety, channels, and digital banking platforms. Banking institutions ought to align electronic payments and electronic banking modernization initiatives to reuse electronic banking applications and options to help this changeover. 
  • Evaluate your part. Monetary technological innovation products and solutions and companies will be the vital applications promoting inclusion in the financial devices of the foreseeable future, helping communities all over the globe establish extended-expression financial resilience and enabling economical advancement.  Banks will participate in a key part in driving this improve. 
  • Seize your option. Embedded finance will enable banking companies attain more shoppers with lessen charges of acquisition, develop distribution channels, and create new value-included services, building unparalleled prospects of scale. 

Long term of Payments Reimagined

The era of payments as a product or service is already in the past, as banks are nearing a change in client expectations. The journey of payments is probable to go through a three-generation transformation. 

Gen 1: Payments as an Encounter (PaaX)

The payments globe is on the cusp of transformation, with a aim on enhancing stop-person experience through improved interfaces and smoother transitions. Financial institutions and fintechs are making use of the power of AI, ML, and cloud to enable Gen 1. This practical experience is commonly termed frictionless payments.

Gen Two: Payments as a Way of living (PaaL)

As the present-day working experience stabilizes and wearable technological innovation turns into the norm, payments will turn into a element of the existence of people and enterprises, launching the subsequent era. The prosper of condition-owned crypto could turn into the singular pressure for seamless operations for both of those domestic and cross-border payments.

Gen A few: Invisible Payments

More than the next three to five a long time, payments will play a match-switching purpose not basically as a ubiquitous purpose but also by doing work seamlessly at the rear of the scenes. Monetizing payment transactions will make certain that payments are fiscally inclusive and embedded in the bigger business-transaction ecosystem.

The Generational Shift


Culture is embarking on a change in experience, in benefit creation, and for a superior excellent of daily life. Payments will travel this reworked practical experience for a big section of the population as we go by way of these a few generational alterations.


Hexaware’s banking solutions incorporate Amaze®, a cloud enablement system Tensai, an automation platform and H.A.R.V.I.S., a banking digital lab and incubator. Discover additional about the foreseeable future of payments and how Hexaware can aid financial institutions and financial institutions hold up in a dynamically transforming business.


Swati Dublish is a Banker, driving company transformation through technological know-how for Banking institutions & Fintechs at Hexaware Systems. Rajsekar Jayashankar is Banker, Researcher, and Core Banking solution specialist at Hexaware Systems. Navin Mishra is Strategist for Fiscal Services in Public Sector at Hexaware Technologies.

Leave a Reply